Call Analytics: Unveiling Customer Insights & Opportunities
Did you hear that ring? No, that’s not a “yet another incoming call”. That’s the bell tolling for the dead businesses that never managed to embrace the power of call analytics. But you’re still alive and kicking – and have every chance to dodge the bullet of ignorance. As helpful as state-of-the-art technologies like chatbots and AI assistants are, most consumers still rely on good old phone calls. Call management – call tracking, call distribution, and call analytics – hasn’t …