4 Software Solutions to Manage Your Customer’s NPS
In today’s business world, the customer’s experience is more important than ever before. To ensure that your customers are happy and satisfied, you need to be proactive in managing the Net Promoter Score (NPS) – a metric that measures customer satisfaction and loyalty. NPS is calculated by asking customers: How likely is it that you would recommend our company, product, or service to a friend or colleague? The survey respondents have to choose an answer from 0 to 10. This …